Squizornvorp

Return Policy

Last Updated: March 2024

1. Introduction

At Squizornvorp, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returning products purchased from our website at squizornvorp.ddd. This policy complies with Norwegian consumer protection laws and European Union regulations.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge and agree to the terms outlined in this Return Policy.

2. Our Commitment

We stand behind the quality of our plant-based supplements and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30-day satisfaction guarantee on eligible products.

3. 30-Day Satisfaction Guarantee

3.1 Eligibility Period

You have 30 calendar days from the date of delivery to return eligible products for a refund or exchange. The return period begins on the day you receive the product, not the day you place the order.

3.2 Eligible Returns

To be eligible for a return, products must meet the following conditions:

  • Returned within 30 days of delivery
  • Unopened and in original packaging (for hygiene and safety reasons)
  • Unused and in resalable condition
  • Include all original packaging, labels, and documentation
  • Not damaged due to misuse or improper storage

3.3 Proof of Purchase

You must provide proof of purchase, such as:

  • Order confirmation email
  • Order number
  • Receipt or invoice
  • Shipping confirmation

4. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Opened or used products
  • Products with broken seals or tampered packaging
  • Products returned more than 30 days after delivery
  • Products purchased from unauthorized retailers or third parties
  • Products without proof of purchase
  • Promotional items or free samples
  • Gift cards or digital products
  • Products marked as final sale or non-returnable

5. How to Initiate a Return

5.1 Contact Us

To initiate a return, please contact our customer service team within 30 days of receiving your order:

Email: customer@squizornvorp.world
Phone: +47 66 76 45 00
Address: Drammensveien 852, 1383 Asker, Norway

5.2 Required Information

When contacting us, please provide:

  • Your order number
  • Name and email address used for the order
  • Product(s) you wish to return
  • Reason for return
  • Preferred resolution (refund or exchange)

5.3 Return Authorization

Our customer service team will review your request and, if approved, provide you with:

  • Return authorization number (RMA)
  • Return shipping address
  • Return instructions
  • Return shipping label (if applicable)

Do not return products without first obtaining a return authorization. Unauthorized returns may not be processed or refunded.

6. Return Shipping

6.1 Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • Change of Mind: You are responsible for return shipping costs
  • Defective or Damaged Products: We cover return shipping costs
  • Wrong Item Sent: We cover return shipping costs
  • Quality Issues: We cover return shipping costs after verification

6.2 Shipping Method

We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns. We are not responsible for returns lost or damaged in transit unless we provided a prepaid return label.

6.3 Return Packaging

Please package returns securely to prevent damage during shipping:

  • Use the original packaging if possible
  • Include all original materials and documentation
  • Clearly write the RMA number on the outside of the package
  • Remove or cover any old shipping labels
  • Keep your shipping receipt and tracking number

7. Defective or Damaged Products

7.1 Reporting Damage

If you receive a defective or damaged product, please contact us within 7 days of delivery. Provide:

  • Order number
  • Description of the defect or damage
  • Clear photographs showing the issue
  • Photographs of the packaging (if damaged in shipping)

7.2 Resolution Options

For defective or damaged products, we will offer:

  • Full refund including original shipping costs
  • Free replacement product with expedited shipping
  • Partial refund if you wish to keep the product (case-by-case basis)

7.3 Our Responsibility

We will cover all costs associated with returning defective or damaged products, including return shipping and replacement shipping.

8. Wrong Item Received

If you receive the wrong item due to our error:

  • Contact us within 7 days of delivery
  • We will arrange for pickup or provide a prepaid return label
  • We will send the correct item at no additional cost
  • We will cover all shipping costs
  • You will receive the correct item via expedited shipping

9. Refund Process

9.1 Refund Timeline

Once we receive and inspect your return:

  • Inspection: 2-3 business days after receipt
  • Approval: Email notification of approval or rejection
  • Processing: 5-7 business days after approval
  • Bank Processing: Additional 3-10 business days depending on your bank

Total refund time is typically 10-20 business days from when we receive your return.

9.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

  • Credit/debit card refunds appear as a credit on your statement
  • PayPal refunds are credited to your PayPal account
  • Bank transfer refunds are processed to the original account

We cannot issue refunds to a different payment method or account than originally used.

9.3 Refund Amount

The refund amount depends on the circumstances:

  • Standard Returns: Product price minus return shipping costs (if applicable)
  • Defective/Damaged Products: Full refund including original shipping
  • Wrong Item: Full refund including original shipping
  • Partial Returns: Prorated refund for returned items

Original shipping costs are non-refundable for standard returns unless the product was defective or we sent the wrong item.

9.4 Refund Notification

You will receive email notifications at each stage:

  • Return received and inspection initiated
  • Return approved or rejected with explanation
  • Refund processed with expected timeline

10. Exchanges

10.1 Exchange Eligibility

We accept exchanges for:

  • Different product variants (if available)
  • Different products of equal or greater value
  • Defective products for the same item

10.2 Exchange Process

To request an exchange:

  1. Contact customer service with your exchange request
  2. Receive return authorization and instructions
  3. Return the original product following return procedures
  4. We will ship the exchange item once we receive your return

10.3 Price Differences

If exchanging for a more expensive item:

  • You will be charged the price difference
  • Additional shipping may apply

If exchanging for a less expensive item:

  • We will refund the price difference
  • Refund follows standard refund procedures

11. Partial Returns

If you ordered multiple items and wish to return only some:

  • Follow the standard return process
  • Clearly indicate which items you are returning
  • You will receive a prorated refund for returned items
  • Shipping costs may not be refundable for partial returns

12. Refused or Undeliverable Packages

12.1 Refused Deliveries

If you refuse delivery of your order:

  • The package will be returned to us
  • You will be refunded the product price
  • Original shipping costs are non-refundable
  • Return shipping costs may be deducted from your refund

12.2 Undeliverable Packages

If a package is returned as undeliverable due to incorrect address or failed delivery attempts:

  • We will contact you to arrange redelivery
  • You may be charged for additional shipping costs
  • If you decline redelivery, standard return policy applies

13. Cancellations

13.1 Order Cancellation

You may cancel your order before it ships:

  • Contact us immediately after placing your order
  • Provide your order number and cancellation request
  • If not yet shipped, we will cancel and refund your order
  • If already shipped, standard return procedures apply

13.2 Cancellation Refunds

Cancelled orders are refunded in full to the original payment method within 5-7 business days.

14. Consumer Rights (EU/EEA)

14.1 Right of Withdrawal

Under EU Consumer Rights Directive and Norwegian consumer protection laws, you have the right to withdraw from your purchase within 14 days without giving any reason. This right applies to:

  • Distance sales (online purchases)
  • Contracts concluded away from business premises

14.2 Withdrawal Period

The 14-day withdrawal period begins:

  • For goods: the day you receive the product
  • For multiple goods ordered together but delivered separately: the day you receive the last item

14.3 Exercising Withdrawal Right

To exercise your right of withdrawal:

  • Send a clear statement of your decision to withdraw
  • Use our contact information provided in this policy
  • You may use the model withdrawal form (available upon request)
  • Send notification before the 14-day period expires

14.4 Return of Goods

After exercising your withdrawal right:

  • Return goods within 14 days of notifying us
  • Goods must be in original condition and packaging
  • You bear the direct cost of returning goods
  • You are liable for diminished value due to handling beyond what is necessary

14.5 Refund After Withdrawal

We will refund all payments received from you, including standard delivery costs, within 14 days of:

  • Receiving the returned goods, or
  • Receiving proof that you have sent back the goods

14.6 Exceptions to Withdrawal Right

The right of withdrawal does not apply to:

  • Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons
  • Goods that are personalized or made to your specifications
  • Goods that can deteriorate or expire rapidly

15. Warranty and Guarantees

15.1 Legal Guarantee

Under Norwegian and EU law, you have a legal guarantee that products must be:

  • As described
  • Fit for purpose
  • Of satisfactory quality
  • Free from defects

15.2 Warranty Period

The legal guarantee period is 2 years from delivery for consumers in Norway and the EU. During this period, if a product is defective, you may be entitled to:

  • Repair or replacement
  • Price reduction
  • Refund (in certain circumstances)

15.3 Burden of Proof

For defects appearing within 6 months of delivery, we presume the defect existed at the time of delivery. After 6 months, you may need to prove the defect existed at delivery.

16. Special Circumstances

16.1 Subscription Orders

If you have a subscription:

  • Each shipment is subject to this return policy
  • You can cancel your subscription at any time
  • Cancellation does not affect already shipped orders
  • Refer to subscription terms for specific details

16.2 Promotional or Discounted Items

Items purchased during promotions or at discounted prices are subject to the same return policy, unless specifically stated otherwise at the time of purchase.

16.3 Gift Returns

If you received a product as a gift:

  • Contact us with the gift receipt or order information
  • Refunds will be issued to the original purchaser
  • Exchanges can be arranged for the recipient
  • Store credit may be offered as an alternative

17. Return Inspection and Rejection

17.1 Inspection Process

Upon receiving your return, we will inspect the product to verify:

  • Product condition and packaging
  • Compliance with return policy requirements
  • Reason for return matches the claim
  • All components and materials are included

17.2 Rejected Returns

We may reject returns that do not meet our policy requirements. Reasons for rejection include:

  • Product opened or used
  • Damaged due to misuse
  • Missing original packaging or components
  • Returned after the return period
  • No return authorization obtained

17.3 Rejected Return Options

If your return is rejected:

  • We will notify you via email with the reason
  • You can request the product be returned to you (shipping costs apply)
  • If not claimed within 30 days, the product may be disposed of

18. Contact Information

For questions about returns, refunds, or this policy, please contact us:

Squizornvorp
Drammensveien 852
1383 Asker, Norway
Phone: +47 66 76 45 00
Email: customer@squizornvorp.world
Website: squizornvorp.world

Customer Service Hours

Monday - Friday: 9:00 AM - 5:00 PM (CET)
Saturday - Sunday: Closed

We aim to respond to all inquiries within 24-48 hours during business days.

19. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our website and purchase of products after changes are posted constitutes acceptance of the modified policy.

Material changes will be communicated through email notification to registered customers.

20. Dispute Resolution

If you are not satisfied with how we handle your return or refund, you may:

  • Contact our customer service manager for escalation
  • File a complaint with the Norwegian Consumer Council (Forbrukerrådet)
  • Use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr
  • Seek resolution through Norwegian consumer protection authorities

21. Acknowledgment

By making a purchase from Squizornvorp, you acknowledge that you have read, understood, and agree to this Return Policy.